Wedgex is a product of Gridware Cybersecurity Pty Limited (Gridware) (ABN 19 617 435 711). This Privacy Policy explains how we handle personal information collected through the Wedgex website and any enquiry, demo request or contact form submitted through it (the Service).
About this policy
Gridware is committed to the privacy of the individuals we deal with. Gridware adheres to the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the Privacy Act), which govern how an organisation collects, uses, discloses, stores, secures and disposes of personal information.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
How personal information is handled inside the Wedgex product once you become a customer is governed by your customer agreement with Gridware, not by this policy.
What personal information we collect
Information you provide
When you request a demo, contact us, or otherwise correspond with us through the Service, we may collect:
- Full name
- Business email address
- Phone number
- Company or organisation name
- Job title or role
- Any other information you choose to include in your message
Usage data
Usage data is collected automatically when you use the Service. It may include your device’s Internet Protocol (IP) address, browser type and version, the pages of the Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies and similar technologies
Cookies are small files placed on your device. We use cookies and similar technologies to operate the Service and, where enabled, to understand how it is used.
- Essential cookies are necessary for the Service to function and cannot be switched off.
- Analytics cookies, where used, help us understand how visitors interact with the Service. Any third-party analytics provider we use is identified in this section and updated whenever our use changes.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do, some parts of the Service may not function properly.
How we use personal information
Gridware may use personal information to:
- respond to your enquiries, demo requests and other correspondence;
- provide, maintain and improve the Service, including monitoring its usage;
- contact you by email, telephone or other electronic means about Wedgex, where you have asked us to or where we are otherwise permitted to do so;
- comply with our legal obligations.
We will not use personal information for marketing without an appropriate basis to do so, and we will not make providing marketing consent a condition of dealing with us.
How we disclose personal information
We do not sell personal information. We may disclose personal information:
- to service providers who help us operate the Service, such as hosting and email providers, who are required to handle it consistently with this policy;
- to Gridware’s related bodies corporate;
- where required or authorised by law, or in response to a valid request by a public authority such as a court or government agency;
- where we reasonably believe disclosure is necessary to protect the rights, property or safety of Gridware, our users or the public.
Storage and security
Your personal information is processed at Gridware’s operating offices in Australia. Your personal information will not be transferred outside of Australia.
We use commercially reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Retention
We retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
Your rights
Under the Privacy Act, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, or if you have a complaint about how we have handled your personal information, contact us using the details below.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated version on this page and updating the “Last updated” date shown above.
Contact us
If you have any questions about this Privacy Policy, or wish to make a privacy request, you can contact us by email at privacy@gridware.com.au.